Frequently Asked Questions

Events Calendar Upcoming Events
  • Tuesday, February 21, 2017

    5:00 p.m.

    Grayson Trapnell Special Committee for Animal Services Meeting
    City Hall
    49 S. Rountree Street, Metter, GA 30439

  • Friday, February 17, 2017   

    1:15 p.m.

    Arbor Day Ceremony
    Metter Elementary School Gymnasium 

     

  • Monday, February 20, 2017

    Presidents Day 
     

  • Saturday, April 15, 2017

    Another Bloomin' Festival
     

  • 2nd Monday of each month
    Regular City Council Meeting
    7 pm

Administration

Utilities

  • CAN I PAY MY BILL OVER THE PHONE?

    Yes. Payment can be made with our automated call number at 844-821-8661. In order to process your payment, an account number is needed.

  • HOW DO I SET UP MY WATER Account?

    Water accounts are set up at Metter City Hall during regular business hours. A picture ID, as well as a rent receipt or lease agreement must be provided at time of service.

  • WHAT’S THE COST TO START UTILITY SERVICES?

    The total cost for starting a water account is $135. This consists of a $100 deposit and a $35 service fee. Restaurants are required to provide a $250 deposit and a $35 service fee to begin water service.

  • CAN THE DEPOSIT BE ADDED TO MY FIRST BILL?

    No. All fees must be paid before services begin.

  • IF I ALREADY HAVE A CURRENT WATER SERVICE, CAN I TRANSFER MY ACCOUNT TO A NEW SERVICE LOCATION?

    No. Each time a different name is installed on a service location, a new account number is assigned. Therefore deposits and fees are required for each new service location.

  • HOW SOON ARE SERVICES RENDERED?

    Under normal circumstances, accounts set up by 4 PM will be connected the same day.

  • WHAT FORMS OF PAYMENT ARE ACCEPTABLE?

    Acceptable payment options include: cash, check, money order and credit card. Credit cards can only be used for payment of active water account bills. Initial deposits and service fees must be paid by cash, check or money order.

  • IF I MISS MY CUTOFF DATE OR MY SERVICE IS DISCONNECTED, HOW DO I RESTORE SERVICE?

    If your payment is not received by 5 p.m. on the 20th of the month, you will be required to pay a delinquent fee of $35. Services will not be restored until the full amount of the water bill plus delinquent fee is paid.

  • IS THERE A BANK DRAFT OPTION?

    Yes. To enroll, stop by Metter City Hall and sign a bank draft authorization form and submit a voided check. Payments are drafted on the 10th day of each month.

  • HOW DOES THE DEPOSIT PROCESS WORK?

    Deposits are retained on each account until the service is requested to be discontinued. At that time, the deposit will serve as payment of the final bill and a notice of any remaining balance will be sent to the forwarding address provided by the account holder. Deposits are also refunded in the form of a water credit after 5 years of good payment history.

  • WHEN IS MY BILL DUE?

    Bills are mailed out on the 25th of each month. If not paid by the 10th, a 10% penalty will be added to your account. Bills not paid by the 20th of the month will have a $35 delinquent fee added to their account, as well as be subject to disconnection.

Police

Fire-Rescue